Electricity at Bristol Harbour

Where to find our electricity points, how to set them up, cost and what to do if your electricity doesn't work.

Location of electricity points

All pontoons and quayside berths downstream of Bristol Bridge are equipped with electricity points.

Contact the Harbour Office for details of berth allocation, services, or mooring agreements.

All connecting leads must comply with the connection instructions to pdf shore supply(106 KB) .

Your pitch or berth will have a Metpow sticker on the electricity box, which includes a QR code for the app.

The electrical sockets will be switched off. To turn them on:

Scan the Metpow QR code on the sticker
Download the iOS or Android app
Create a Metpow account
In the app, choose the socket you have plugged into, for example, socket 1, 2, 3, 4.
The pitch or berth you're using may one or more sockets.
If the pitch or berth you're selecting is unavailable in the app, it may be that the previous users stay has not ended yet and they have left or they are still there and plugged in.
Try again, try a different socket or head to reception.
Review and accept the socket details.
Pence per kWh means how much free electricity has been allocated to you per day or your stay
Method of charge, or how to pay, is explained below
Select and confirm how long you'll be staying.
The leaving time on your last day will be fixed at 11am.
Add your bank details
Top up your Metpow Wallet.
Payment information is explained in the how to pay section below.
Once you have paid, your electricity will turn on.

Metpow uses Wallet top up in Bristol.

The app will suggest how much you should top up your wallet. It will be based on how long you're staying and cost per kWh.

You can top up your wallet any time. The app will send a ‘low wallet funds' notification email when your wallet needs topping up.

Metpow will only store details when a customer sets up an account. They do not store card details after that.

You can review or pause your electricity usage on the Metpow app home screen.

The pause symbol is towards the bottom of the home screen. Press once to turn off your electricity and again to turn it back on.

If you leave earlier than planned, don't forget to end your stay in the Metpow app.

You must remember to do this if you leave earlier than expected, so the pitch or berth is freed up for the next person.

If you do not have electricity after starting a session, check:

the lead you're using is in working order
the lead is plugged in correctly
if the electrical unit in your vessel or caravan is turned on
the RCD or main switch is visibly on at the electrical unit, you can ask a member of staff if you need help with this
your stay started correctly in the Metpow app
your session isn't paused in the app

If all the above have been checked, you'll need to come to the Harbour Office for help.

Metpow will not turn your electricity off mid stay, unless you've told it to through the app.

If your electricity does go off mid stay, check:

if you have paused your session in the app
your cable has not become loose
the electrical box has not gone off due to a power cut or fault, ask a member of staff about this

You can buy:

£1, £5 and £10 electricity cards at the Harbour Office, Netham Lock (April to September) and from Harbour Patrol, we only accept card payments
replacement electricity cable from the Harbour Office for £2.94 per metre (this includes VAT), up to a maximum of 25 metres