We aim to give all our customers a good service, but sometimes we make mistakes. If you're unhappy with something we've done, please let us know. There's no charge for making a complaint or sending us feedback.

Make a complaint or give us feedback about:

On-going complaint

If you have an on-going complaint, please email complaints.feedback@bristol.gov.uk

Privacy statement: what we do with your personal data

Read our privacy statement to see what we do with your personal data.

Complaints procedure

How we deal with complaints and what to do if you're not happy with how we've responded to your complaint.