How to get a licence needed to sell pets.
Licence summary
You'll need a licence if you run a business selling pet animals.
This includes:
- pet shops
- businesses selling animals over the internet
We may authorise an officer, veterinary surgeon or practitioner to inspect licensed premises.
Licence guidance
Regulation summary
A summary of the regulation relating to this licence
Eligibility criteria
Applications can only be made by individuals. An applicant must not be disqualified from any of the following at the time of the application:
- a person listed as a disqualified person in paragraph 4 or any of paragraphs 6 to 17 of Schedule 8 (see legislation above) where the time limit for any appeal has expired or where the appeal was refused
- any person listed in any of paragraphs 1 to 3 and 5 of Schedule 8 (see legislation above) as having held a licence which was revoked where the time limit for any appeal against that revocation has expired or the appeal was refused.
Apply for a licence
Contact us before you make your application, so we can talk to you about your proposal and the fees:
- phone 0117 922 2500, option 2
- email animal.health@bristol.gov.uk
An Animal Health Inspector will then contact you to give you advice on your application.
The application fee is £87. The licence fee is £291 (per year)
The application form is a PDF that you'll need to save before you can edit.
Apply for a licence to keep a pet shop on GOV.UK
Information about the licensing of animal activities is available on the Business Companion website.
Star rating
Licences will be granted for either 1, 2 or 3 years depending on the star rating awarded after inspection.
We'll carry out a risk rating based on:
- if you've sold animals business before
- your knowledge of the animals in your care
- if you meet the criteria set out in the legislation
- your ability to demonstrate your practices and staff training
The inspector will look at the animals and their environment and refer to the licence guidance. The overall score will determine the star rating and the length of licence.
Scoring
Low risk
- Minor failings: 1 star (1 year licence)
- Minimum standards: 3 star (2 year licence)
- Higher standards: 5 star (3 year licence)
Higher risk
- Minor failings: 1 star (1 year licence)
- Minimum standards: 2 star (1 year licence)
- Higher standards: 4 star (2 year licence)
If you don't agree with your star rating
You can submit a written appeal within 21 days of the rating being issued to the licensing authority and request a re-inspection.
You'll have to pay for any re-inspection. Businesses disputing their star rating are encouraged to discuss this informally with the inspecting officer first so that there is an opportunity to help explain to the business how the rating was worked out.
Report the unlicensed selling of animals
If you have information relating to the unlicensed selling of animals, contact us on 0117 922 2500 (option 2)
Consumer complaint
We would always advise that in the event of a complaint the first contact is made with the trader by you , preferably by letter (with proof of delivery).
If that's not worked:
- if you're in the UK, contact Citizens Advice Consumer Service
- from outside the UK contact the UK European Consumer Centre
Premises currently licensed
pdf Premises currently licensed under the legislation (32 KB) .