It's a legal requirement for all lettings agents and property managers in England to join one of these two Government-approved schemes.

As of 6 August 2018 Ombudsman Services - Property is no longer offering a redress scheme, you will need to select another approved redress provider from either of the two remaining providers listed above.

Purpose of the schemes

To allow you to complain to an independent person about the service you've received if you're:

  • a tenant or landlord with agents in the private rented sector
  • a leaseholder or freeholder dealing with property managers in the residential sector

Ultimately the requirement to belong to a redress scheme will help weed out bad agents and property managers and drive up standards.

Enforcement by the council

We can impose a penalty of up to £5,000 where an agent or property manager should have joined a scheme but has not done so.

Find out more

Find more information on GOV.UK or by contacting us.


Contact information

Private Housing Team (100TS)

Bristol City Council
PO Box 3399
Bristol, BS1 9NE

Contact details

Tel: 0117 352 5010