Service user groups for council tenants

Information on our service groups and how to join them.

About service user groups

Service User Groups are groups where tenants and leaseholders can meet and discuss issues about the management and delivery of our landlord services with the Service Managers.

The groups are run by the service teams.

What service groups are there

  • Tenancy and Estate Services User Group 
  • Repairs and Maintenance Service User Group

Purpose of service user groups

  • To look at issues relating to the way specific housing services are delivered.
  • To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.
  • To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.
  • To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.

Our performance: council housing.

Notes of meetings

Contact Tenant Participation if you need notes and action points from any of the Service User Groups.

Service User Groups meetings: times and dates

Below are the times and dates for our Service User Groups, and how you can book a place at each meeting.

Before the official meeting start time, residents are invited to join a 15 to 30 minute pre-meeting.

The pre-meeting for you to raise individual issues about your homes or block/communal areas. This protected time allows for the main meeting to stay focused on the timed agenda items.

You must be booked on the meeting to attend the pre-meeting. 

Tenancy and Estate Services User Group 

Meets bi-monthly. Managed by the Tenancy and Estate Services Management Team. 

Next meeting dates:

Repairs and Maintenance Service User Group

Meets bi-monthly on the last Thursday of each month. Managed by Craig Cook, Head of Housing Repairs and Planned Maintenance.

Next meeting dates:

Join a service user group

To join a service user group contact the Tenant Participation Team.

Service user groups terms of reference

You can read our pdf service user groups terms of reference(154 KB) . 

Previous service user group minutes

Download the minutes from previous service user group meetings:

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