Information on our service groups and how to join them.
About service user groups
Service User Groups are groups where tenants and leaseholders can meet and discuss issues about the management and delivery of our landlord services with the Service Managers.
The groups are run by the service teams.
What service groups are there
- Estate Services Service User Group
- Repairs and Maintenance Service User Group
Purpose of service user groups
- To look at issues relating to the way specific housing services are delivered.
- To agree how tenants and leaseholders will be consulted and involved where changes to the service are proposed.
- To commission reviews, mystery shopping exercises, focus groups and other consultation initiatives where new policies are being considered.
- To monitor service trends, performance information and to work with staff to identify solutions to any issues arising.
Our performance: council housing.
Notes of meetings
Contact Tenant Participation if you need notes and action points from any of the Service User Groups.
Tenancy Services User Group
Meets bi-monthly. Managed by Fiona Lester and the Estate Service Management Team.
Next meeting dates:
- 31 October 2024 at 6pm, reserve a place for 31 October
- 5 December 2024 at 6pm, reserve a place for 5 December
Repairs and Maintenance Service User Group
Meets bi-monthly on the last Thursday of each month. Managed by Craig Cook Head, of Housing Repairs and Planned Maintenance.
Next meeting dates:
- 26 September 2024 at 10am, reserve a place for 26 September 2024
- 28 November 2024 at 10am, reserve a place for 28 November 2024
Join a service user group
To join a service user group contact the Tenant Participation Team.
Service user groups terms of reference
You can read our pdf service user groups terms of reference (154 KB) .
Previous service user group minutes
Download the minutes from previous service user group meetings:
- pdf Repairs and Maintenance service user groups minutes, 25 July 2024 (183 KB)
- pdf Estates service user group, 27 June 2024 (140 KB)
- pdf Repairs and Maintenance service user group minutes, 30 May 2024 (159 KB)
- pdf Estates service user group minutes, 25 April 2024 (169 KB)
- pdf Repairs and Maintenance service user group minutes 28 March 2024 (172 KB)
- pdf Estates service user group minutes, 29 February 2024 (184 KB)
- pdf Repairs and Maintenance service user group minutes 25 January 2024 (189 KB)
- pdf Estates service user group minutes, 7 December 2023 (173 KB)
- pdf Repairs and Maintenance service user group minutes 30 November 2023 (181 KB)
- pdf Estates service user group minutes, 26 October 2023 (174 KB)
- pdf Repairs and Maintenance service user group minutes, 28 September 2023 (173 KB)
- pdf Estates service user group minutes, 27 April 2023 (161 KB)
- pdf Repairs and Maintenance service user group minutes, 25 May 2023 (189 KB)
- pdf Estates service user group minutes, 29 June 2023 (143 KB)
- pdf Repairs and Maintenance service user group minutes, 27 July 2023 (151 KB)
- pdf Estates service user group minutes, 31 August 2023 (161 KB)