View our council housing annual reports and satisfaction surveys, find out how we're regulated.
We aim to provide high quality services that are both cost effective and meet your needs.
How we check our performance
To help us see how well we're performing, we:
- measure how well each of our services are doing
- compare our performance over time and against similar organisations
- look for ways that we can improve the services we provide
We're regulated by the Regulator for Social Housing who monitors our performance.
The documents below show how we're performing and help you to hold us to account as your landlord.
Annual report 2024 to 2025
pdf Annual report 2024 to 2025(1.28 MB)
Previous annual reports
- pdf Annual report 2023 to 2024(3.18 MB)
- pdf Annual report 2022 to 2023(573 KB)
- pdf Annual report 2021 to 2022(1.44 MB)
Tenant Satisfaction Measures
As a landlord, we're required to collect and report annually on our performance using a core set of defined measures. These measures are called the Tenant Satisfaction Measures.
These are intended to measure our progress and allow residents to scrutinise our performance and hold us to account.
We collect this information by carrying out satisfaction surveys throughout the year with our tenants and leaseholders. We publish the results annually and use them to identify areas for improvement.
For more information visit Tenant Satisfaction Measures Standard (GOV.UK)
Tenant Satisfaction Measures Survey results 2024 to 2025
Read our pdf Tenants Satisfaction Survey results for 2024 to 2025.(7.40 MB)
Thank you to everyone who took part in the satisfaction surveys and shared their experiences with us.
We're committed to listening to your feedback and making improvements that really make a difference to your homes and daily lives.
Our approach to collecting tenant satisfaction measures
We've hired Acuity Research and Practice, an independent market research company, to conduct satisfaction surveys with our tenants and leaseholders.
The survey questions cover five themes:
- building safety
- engagement
- neighbourhood management
- handling of complaints
- repairs
Read our pdf Summary of Approach 2024 to 2025.(302 KB)
We'll use the results from the survey to address areas that you want to see improved and we will annually publish the results and submit them to the Regulator of Social Housing.
National standards
There are regulatory standards for all landlords of social housing, to ensure that all landlords provide high quality responsive services to their tenants.
These include the Consumer Standards which were introduced in April 2024. We're currently working to improve the quality of our services to ensure that we can meet the Consumer Standards and we're reporting regularly on our progress.
Read more about our Housing Consumer Standards Programme.
Complaints performance
We must follow the Housing Ombudsman's Complaint Handling Code which helps social landlords respond to complaints effectively and fairly.
We report annually on how well we have handled complaints. This includes performance statistics, service improvements made and planned improvements for the future.
Housing complaints and feedback
To make a complaint or give feedback about council housing, housing benefits or private housing, visit the housing complaints page.
Housing Ombudsman Complaint Handling Code
Our most recent self-assessment against the Housing Ombudsman's Complaint Handling Code, including performance statistics, service improvements made and planned improvements for the future.