View our council housing annual reports and satisfaction surveys, find out how we're regulated.

We aim to provide high quality services that are both cost effective and meet your needs.

To help us see how well we are performing, we:

  • measure how well each of our services are doing
  • compare our performance over time and against similar organisations
  • look for ways that we can improve the services we provide

View our performance

The documents below show how we're performing and help you to hold us to account as your landlord.

Annual report 2024

Previous annual reports

How we're regulated

We're regulated by the Regulator for Social Housing (RSL).

Tenant Satisfaction Measures

Tenant Satisfaction Measures are a recent regulatory requirement.

Registered social housing landlords have a duty to collect performance information in line with Tenant Satisfaction Measures as required by the Regulator of Social Housing.

All registered social housing landlords, including Bristol City Council must:

  • Collect performance data in line with the Tenant Satisfaction Measures from April 1, 2023.
  • Annually submit performance results against the Tenant Satisfaction Measures to the Regulator of Social Housing, commencing June 2024.
  • Annually publish performance against specified Tenant Satisfaction Measures, from September 2024.

The Tenant Satisfaction Measures are intended to help empower social housing tenants to scrutinise their landlord's performance and in holding their landlords to account.

For more information visit Tenant Satisfaction Measures Standard  (GOV.UK)

Our approach to collecting tenant satisfaction measures

Read our  pdf Tenant satisfaction measures: summary of approach 2023-24 (343 KB)

This shows our approach to collecting and reporting on our performance against tenant satisfaction measures during 2023 to 2024.

National standards

There are regulatory standards for all landlords of social housing, to ensure that all landlords provide high quality responsive services to their tenants.

Imperial Apartments review

Between February and May 2022 a review was carried out into the suitability of Imperial Apartments for families with children. The results of this review were published in June 2022.

View the pdf Imperial Apartments review report (409 KB) .

Housing complaints and feedback

To make a complaint or give feedback about council housing, housing benefits or private housing, visit the housing complaints page.

Housing Ombudsman Complaint Handling Code

Our most recent self-assessment against the Housing Ombudsman's Complaint Handling Code, including performance statistics, service improvements made and planned improvements for the future.