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What estate agency work is
Estate agency work definition and exceptions, intermediaries, property raffles.
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Who can be an estate agent
Who can and who cannot be an estate agent.
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Estate agency legislation
Legislation that describes what you must do to act lawfully in estate agency work.
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Estate agency redress schemes
What are the approved estate agency redress schemes, and what happens if you don’t join one.
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Fees, charges, and terms of business
What fees and charges information you must give your clients, and how you must define terms of business.
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Keeping clients informed
What information you must give to clients about services provided to buyers, referral fees, personal interest in a transaction, and offers.
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How to handle clients’ money
Holding deposits, keeping client accounts, paying interest.
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Regulations you must follow
Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and Business Protection from Misleading Marketing Regulations 2008 (BPRs).
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Energy performance of buildings regulations
What you need to do to comply with Energy performance of buildings regulations.
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Money laundering for estate agents
How best to protect against money laundering.
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Data Protection and GDPR
What regulation you need to comply with if you collect information about individuals.
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Warning orders and prohibition orders
What warning orders and prohibition orders are, how to appeal, how to apply to have an order varied or revoked.
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Public Register of Orders
What the Public Register of Orders is and how to view it.
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Property listing terms for estate agents
Guidance on the consistent use of property listing and advertising terms for estate agents.
