The Welfare Rights and Money Advice Service (WRAMAS) provides advice, consultancy, information and training, to a range of clients, services and organisations in Bristol.

Benefits take-up and casework

Publicity and information

We produce publicity and information.

If you would like a supply of our current leaflets about benefits for disabled people, older people and full-time carers, please contact us.


We can offer some casework help. This is for vulnerable people on low incomes, who need help with claims or appeals if they're missing out or at risk of losing a big part of their weekly income. We particularly aim to help disabled people and full-time carers.

We always have a waiting list so cannot provide immediate casework help.

For requests to help with casework, ring us on the number below. We can't give advice by email.

Help is also available from one of the advice agencies in Bristol. For more information see the ACFA website.

Contact details

Helpline 0117 35 21888. Open Monday, Tuesday, Thursday, and Friday mornings, 9am to 1pm.

Welfare Rights and Money Advice Service (100TS)
Bristol City Council
PO Box 3399

Welfare Rights and Money Advice Support Services

Provided for support workers in some services commissioned by Bristol City Council.

We're funded to provide specialist welfare rights and money advice support services to many long and short term support agencies. These services work with a range of vulnerable people, providing accommodation based or floating support.

We provide training, telephone support and information for support workers. If you're a support worker, contact us for details of future courses.

We also take referrals for assisted casework, to develop support worker skills, and specialist casework referrals for example benefit appeals or bankruptcy.

Contact details

For use by specific Bristol City Council commissioned services only. Contact us for more details:

WRSS Helpline for support workers: 0117 352 1777
Monday, Tuesday, Thursday and Friday: 9am to 1pm
Closed on Wednesdays

MASS Helpline for support workers: 0117 352 1555
Tuesday and Thursday mornings, 9am to 1pm.

Welfare Rights and Money Advice Service (100TS)
Bristol City Council
PO Box 3399

Advice Plus

This service is able to take referrals for tenants who're having problems with, or have been refused benefits, and are at risk of homelessness.

For more information, email


We provide training for council staff, and work with other services to tackle problem issues affecting claimants and other low income households.

Training for any staff working for the council plus private and voluntary sector care provider organisations.

For more information see training courses for BCC staff and care professionals.