Apply for a parking permit, information about parking restrictions, and what to do if you're towed away.

Parking in your area

If you live in a council property that has a designated car park or permit parking, you or your carer can park there for free.

Housing parking permits can only be used to park at the site or place that's written on the permit.  They're not valid for parking in Resident Parking Scheme areas. 

Apply for a permit

You can apply for a parking permit for yourself and up to three carers or you can renew an existing permit.

You'll need:

  • the registration number, make and model for all vehicles that you need a permit for
  • your 14 digit rent account number

Evidence you'll need to upload

There are a number of documents you'll need to upload when you apply for your permit:

  • If you're applying on behalf of another tenant or leaseholder, a copy of a signed letter that says you have their permission. We may contact them to check.
  • If the vehicle is owned, a copy of your V5C logbook 
  • If the vehicle is leased, a copy of the Motability agreement or taxi lease agreement
  • If it's a new vehicle and the V5C logbook hasn't arrived yet,  a copy of the V5C/2 new keeper's detail. 

Apply for a new, or renew an existing permit

If you've bought a new vehicle

If your V5C logbook hasn't arrived, and you've sent us a copy of the V5C/2 new keeper's detail, we'll send you a temporary permit. 

We'll send you a permenant permit when we receive:

  • A copy of the V5C logbook for the new vehicle
  • Your old permit
  • If you don't have the old permit, a copy of the DVLA letter that confirms you're no longer the registered keeper of the old vehicle

You can send your documents to Housing Car Park Permits, Estate Management (100 TS), PO Box 3399, Bristol, BS1 9NE

You can also bring them to the Citizen Service Point at 100 Temple Street.

What happens after you apply

We'll post the permit to the tenant or leaseholder. This can take up to 14 working days.

Permits last for one year from the date of issue. You'll need to renew them one month before they run out. 

You must display your permit in your vehicle. If you don't, the vehicle may be removed.

You can only use your permit in the car park it was issued for.

Designated and permit parking restrictions

Visitors must park elsewhere. If they park in a designated car park their vehicle will be considered illegally parked and will be removed.

Carers can use designated car parks, if they display a carer's permit.

Larger vehicles such as lorries, large vans, caravans, trailers and boats aren't permitted to park unless there is an agreed area. If you own a large vehicle and you're not sure, please contact us.

If you continually break the rules you'll be banned from using the car parks.

Vehicle removal

Parking on any site is at your own risk. We accept no responsibility for any damage or loss of property or belongings.

Vehicles can be removed from a designated area or car park for:

  • illegal parking or car park usage, for example running a business
  • not having paid their vehicle tax through the DVLA
  • not being roadworthy/being abandoned
  • parking when we have not agreed to this
  • breaking the parking rules
  • causing an obstruction
  • being a health and safety risk
  • not displaying a valid permit in a permit car park

Any vehicles towed away by our contractor will be stored for seven days. Vehicles of low value or are not roadworthy may be disposed of as scrap immediately after removal.

We reserve the right to dispose of vehicles as we see fit.

What to do if your vehicle has been removed

If you think your vehicle has been removed:

  • check for signs on display and consider if your parking was breaking the rules
  • contact our towing agent Hintons Rescue on 01225 448 025 (Monday to Friday 8.30am to 5pm, Saturday 8:30am to 12noon) to see if your vehicle has been removed for storage
  • if Hintons Rescue has your vehicle you'll need to make an appointment to collect it
  • if Hintons Rescue doesn't have your vehicle then contact the police, as it may have been stolen

Collecting your vehicle

You'll need to collect your vehicle from: Western Distribution Centre, Whitchurch Lane, Bristol, BS14 0BH.

Collection fee

There is a fee of £105 plus VAT for towing and a fee of £12 plus VAT for daily storage before vehicle collection.

Housing Delivery operate an appeal system for owners who feel their vehicle should not have been towed.


You'll need to give us:

  • the registration number, make and model of your vehicle
  • when and where your vehicle was towed away
  • why you wish to appeal the removal of your vehicle