Report a repair

Report a problem with a council home or communal area in a block of flats.

Before you start

You should know that:

• some minor repairs are your responsibility. Check your repairs rights and responsibilities
• you need to pay for repairs caused by accidental damage, misuse or neglect. Find out more about chargeable repairs

Emergency repairs

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

All emergency repairs need to be reported by phone, using the phone numbers below.

Some examples of emergency repairs are:

• a health and safety risk, like smashed glass or an electrical hazard
• a security risk, like a problem with the main entrance to your property such as insecure external window, door or lock
• total or partial loss of electric power
• unsafe power or lighting socket or electrical fitting
• total loss of water supply (not partial loss)
• total or partial loss of gas supply
• blocked flue to open fire or boiler
• no heating or hot water
• blocked or leaking foul drain, soil stack or toilet
• toilet not flushing, if there is only one toilet in property
• leak from a water pipe, tank or cistern

Report an emergency repair

If you're reporting an emergency repair then you'll need to call us:

• 8.30am to 6pm (office hours): 0117 922 2200
• 6pm to 8.30am (out of hours): 0117 922 2050
• Textphone: 0117 922 3892

Report damp and mould

You need to report damp and mould online:

Report damp or mould

We aim to assess your report within 4 weeks.

Report a repair

You can use web chat to:

• report a non-emergency repair
• chase a repair you've already ordered
• ask a question related to a current repair
• ask any other repair related questions

To use our web chat, click on the speech bubble  in the bottom righthand side of the screen.

You can ask questions or get advice from the advisor you chat with.

You'll need to provide details such as:

• your name
• your address
• your contact details
• what repair is needed

There will be a wait before you're passed to an advisor because housing repairs is our busiest service. However, you can leave the page while you wait for an advisor to become available.

Report using our online form

You can also report a non-emergency repair using our online form.

Report a repair

We aim to process your request within 5 working days.