Find out what repairs to your council property you'll have to pay for.
What you're responsible for
You're responsible for damage that you, your family, visitors, or pets have caused. This includes repairs caused by accidental damage, misuse or neglect, poor DIY and alterations made without permission.
We'll charge you for any damages caused in these circumstances. These are called chargeable repairs.
If a potentially chargeable repair is posing a health or safety risk then we'll come and make the area safe. You'll need to make your own arrangements to properly fix any non-hazardous damage.
Repairs we'll charge you for
- fixing damage caused by DIY, for example nails through cables or pipes
- fixing damage caused by forced entry
- unblocking drains, toilets, baths, basins and sinks where the blockage is caused by misuse: for example flushing large items down the toilet
- attending to gas and electricity supply failures if the problem is with your credit meter
- fixing broken windows or doors: if you're insured you might be able to claim back
- fixing broken electrical fittings if you've caused physical damage to a switch, socket or light fittings
- fixing leaking radiators if you've caused the damage
- replacing missing internal doors, badly damaged doors or fire doors
- fixing broken internal or external door frames
- fixing broken kitchen units and worktops if the damage was caused by you
- fixing broken toilets, baths or sinks if the damage was caused by you
- fixing damage caused by pets, for example scratched doors, chewed wires
Paying for chargeable repairs
We'll tell you if you need to pay for your repair once you've reported it.
If it's a severe hazard that is posing a health or safety risk (such as a damaged socket with exposed wires or damaged fire door), we will remove it and you will be charged. If you refuse to let us fix the problem, you may face legal costs.
If the repair is not a severe hazard, you can decide if you want us to go ahead and fix it. If you do, you can pay in full, or in instalments.
See your repairs charges online
You can sign up for a Bristol account and see your repairs charges, rent and any other housing payments online at any time.