We'll contact you to remind you to renew an item or to collect a reserved item.

If you have:

  • due items, we'll send you a 'pre-overdue' email two days before your loans are due
  • overdue items, we'll email or text you to let you know
  • reserved items, we can email, text, or send a letter to let you know your item is waiting for you

If you don't get the pre-overdue email, you'll still have to pay an overdue charge.

Tell us how you'd like us to contact you, and we'll update your membership details.

You can also update your details online yourself, under My Account.