How to find out if your vehicle has been towed away and how you can get it back.
Call the Police on 101. They can tell you if your vehicle has been towed away, or if they think it's been stolen.
How to get your vehicle back
If the police tell you that your vehicle has been towed, go to the vehicle pound with your ID, pay your charges and drive away.
What it will cost
You can't get your vehicle back until you've paid these charges:
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Vehicle release: £105
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Penalty Charge Notice: £35 or £25
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Storage: £12 per day
The cost of the Penalty Charge Notice (PCN) is different based on why you received it. Storage costs start at 12noon on the day after your vehicle was towed away.
You'll need
Two different forms of identification (ID). One must show your name and current address, and the other must show that you're the keeper/driver of the vehicle.
Where your vehicle is stored
Your vehicle will be stored in the vehicle pound at Whitchurch.
Western Distribution Centre, Whitchurch Lane, Bristol, BS14 0BH.
Opening Times
The pound is open and staffed 8.30am to 5.30pm Monday to Friday but we are available to release vehicles outside of those hours and always up to 8pm.
For more information, or for vehicle release outside of pound open times call Hinton Rescue, our vehicle removal contractor on the 24 hour phone line 01225 448 025.
How to get to the vehicle pound on public transport
Bus services
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M1 metrobus. Cribbs Causeway to Hengrove. You'll need to buy a ticket before you board: find out more on the Metrobus website Go to https://metrobusbristol.co.uk (opens new window).
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ABUS 991. Brislington to Keynsham
Nearest railway station
Parson Street station is about two and a half miles away from the vehicle pound. The M1 metrobus service will take you from the train station to the pound.
Visit www.travelwest.info for more information about getting to the vehicle pound on public transport.
Blue badge vehicles
Vehicles displaying a blue badge that are illegally parked aren't removed to the vehicle pound, but they may be moved to a nearby legal parking place. You won't be charged for the removal as long as your vehicle was clearly displaying a valid Blue Badge, but you may have to pay a PCN.