What is SignVideo, how it works, and what you need in order to use it.
What is SignVideo
SignVideo is an online interpreting service. Deaf BSL users can use it to call council services for free. It's available Monday to Friday, 9am to 5pm.
SignVideo is also available at our Citizen Service Point at 100 Temple Street, Bristol, BS1 9NE.
How SignVideo works
- a computer, smartphone, or tablet with a webcam
- access to the internet
To use SignVideo:
- Click on the blue Connect to a BSL interpreter' button to make a call from your browser. Make sure your camera is on.
- You'll be connected to a registered BSL interpreter. They'll confirm you're calling Bristol City Council and will start the conversation in BSL.
- The BSL interpreter will interpret between you and a council staff member.
Read more information about what help and services you can access at the Citizen Service Point.
What you need in order to use SignVideo
You'll need one of the following browsers:
You'll need a computer, smartphone or tablet with one of the following operating systems:
- iOS: 11 or above
- Android: 4.4 or above
For SignVideo troubleshooting and technical help:
- email email@example.com
- call 020 3388 0771