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SignVideo BSL interpreting service for deaf people

What is SignVideo, how it works, and what you need in order to use it.

What is SignVideo

SignVideo is an online interpreting service. Deaf BSL users can use it to call council services for free. It's available Monday to Friday, 9am to 5pm.

SignVideo is also available at our Citizen Service Point at 100 Temple Street, Bristol, BS1 9NE. 

Use SignVideo

Connect to a BSL interpreter

How SignVideo works

You'll need:

  • a computer, smartphone, or tablet with a webcam
  • access to the internet

To use SignVideo:

  1. Click on the blue Connect to a BSL interpreter' button to make a call from your browser. Make sure your camera is on.
  2. You'll be connected to a registered BSL interpreter. They'll confirm you're calling Bristol City Council and will start the conversation in BSL.
  3. The BSL interpreter will interpret between you and a council staff member.

Read more information about what help and services you can access at the Citizen Service Point.

What you need in order to use SignVideo

You'll need one of the following browsers:

  • Chrome
  • Firefox
  • Safari

You'll need a computer, smartphone or tablet with one of the following operating systems:

  • iOS: 11 or above
  • Android: 4.4 or above

Technical help

For SignVideo troubleshooting and technical help:

Tell us about a problem with a form, page or online account