Report a missed collection, when we'll return to collect and how to help make sure we don't miss your collections.
When to report a missed collection
You can report a missed collection between 5pm on the day of the missed collection and 5pm the next working day.
Use our collection day finder to check that you put your containers out on the correct collection day. If you didn't put your bins, boxes or bag out on the correct day, put them out on your next collection day.
When we'll collect
Put your containers out in your normal place. We'll collect your rubbish or recycling within 2 working days.
Help make sure we don't miss your collection
Make sure you:
- put your containers out before 6am on collection day, find your collection day
- put your containers at the edge of your property so they're visible from the road
- close the lid on your wheelie bin
- sort your rubbish and recycling into the correct containers and don't put out items we don't collect, see what goes in your bins and boxes
Don't overfill your recycling boxes. If your box is full, put the extra recycling in untied carrier bags sorted by material. For example, a bag for plastic and a bag for cans. Don't use black bags or bin liners.
If you have too much cardboard to fit into your blue bag, put it out over several weeks or take it to a recycling centre. We can't collect cardboard that isn't in a blue bag.