You’ll get support in different ways from our Housing Support Advisers, from social activities to regular contact.

Housing Support Advisers

One of our team of Housing Support Advisers will:

  • make sure that schemes are welcoming for you and your visitors

  • contact you at least once a week

  • let you know about relevant services and benefits

  • suggest ways you could become part of the community

  • suggest activities you might enjoy

Their duties do not include:

  • collecting prescriptions, pensions, shopping, cleaning or laundry

  • giving medication, providing personal care or changing dressings

  • dealing with anti-social behaviour

  • reporting any repairs required to your accommodation

  • responding to you being locked out

Designated Housing Support Adviser

Each scheme also has a Designated Housing Support Adviser who will:

  • talk to you about your needs

  • arrange further support if you need it

  • make sure that your information is kept up to date

  • let our Emergency Control Centre know about any changes