How to tell us you need to cancel a bus pass, and what to do with the cancelled pass.

We can cancel a bus pass if:

  • the person it belongs to has died 
  • you've moved out of Bristol
  • you don't need the pass anymore

Tell us to cancel a bus pass

You need to tell us why you want to cancel the bus pass.

You contact us by:

Phone: 0117 922 2600

Or write to:

Concessionary Travel (CH)
PO Box 3399

What do with the cancelled bus pass

You do not need to return a cancelled card. Cut up old cards and put them in the bin.