Report a problem with a bus stop or shelter

What you can report and how to report it.

To report a problem with:

a street light that is not attached to a bus stop, go to our Report a problem with a street light page
a timetable, bus service or faulty electronic display, email transport.operations@westofengland-ca.gov.uk
flyposting or graffiti, email passenger.transport@bristol.gov.uk
overflowing bins, go to our Street that needs cleaning page

For requests to install shelters, relocate or remove bus stops and add electronic displays to shelters, email passenger.transport@bristol.gov.uk

What you can report with Fix my Street

Pick the exact location of the issue on the map so we can find it and fix the problem.

Follow these steps:

use a postcode, street name, or let your device find your location
pin the location on the map, yellow dots showing your exact location will appear
if possible, select the exact bus stop you want to report

You can take and upload a photo of the problem from your phone or tablet while filling in the form.

Only report a fault once.