Contents
- Overview
- Where to get help
- Help with your bills
- Welcoming Spaces
- Food
- Benefits, financial help, and managing debt
- Housing
- Homelessness
- Mental health and emotional wellbeing
- Employment and skills
- Additional advice for older people
- Additional support for disabled people
- Cost of Living payments scam
- Help and support for Bristol's Clean Air Zone
- Free active travel offers
- Children, young people and families
- Support your community
Overview
The rising cost of living is affecting everybody in the city in different ways. We want to support those most impacted, including those who have not faced financial challenge before.
In this guide you can find useful websites, community organisations, advice and guidance to help you through the rising cost of living. If you need help, contact us or one of the organisations in this guide. There's advice, support and information available across Bristol.
Some organisations are very busy. It may take a while to get a response to a query.
Cost of living pressures can affect our mental health and wellbeing, making us feel stressed, anxious or low. Talk to friends and family about how you're feeling. There are local organisations that can also help, and it's important to look after your own wellbeing.
We've developed an approach that sets out how we're working together as a city to support the communities most impacted by the rise in the cost of living, particularly over the coming winter months.
See the One City cost of living approach.
Where to get help
We Are Bristol helpline
You can call the free We Are Bristol helpline to get information and advice about the cost of living crisis, including where to get help about:
- financial benefits
- food
- mental health and wellbeing
- finding your nearest Welcoming Space
Call for free on 0800 694 0184 between 8:30am to 5pm, Monday to Friday.
The Citizen Service Point
If you need more advice and support around the cost of living that you've not been able to get from this page, or the organisations listed, visit the Citizen Service Point.
Support in Bristol
To find out what support in available in Bristol, download the pdfworrying about money leaflet (pdf, 823 KB) which provides advice and a list of support organisations you can contact.
Help with your bills
Paying your bills
If you are struggling to pay your energy bills, get in touch with Citizens Advice Bristol.
If you pay your energy bill by direct debit, your payments will usually be estimated on the amount of energy you use over a year.
You may find that your payments will increase if you use more energy than your supplier has estimated.
To ensure you're paying the right amount of direct debit, make sure you send monthly meter readings. This means you'll be less likely to owe them extra money.
Energy efficiency at home
You can reduce your energy bills by making your home more energy efficient. This will be particularly important as winter approaches.
For easy ways to make your home more energy efficient, visit:
The Cold Homes Energy Efficiency Survey Experts Project is a Bristol-based not-for-profit Community Interest Company (CIC) that carries out surveys to see where your home is losing heat. Surveys start at £135 but are free to people who:
- live in buildings that lose a lot of heat, or
- can't afford to heat their homes
Winter fuel payment
The Winter Fuel Payment is usually paid automatically in November or December if you're eligible.
The Warm Home Discount is a one-off £150 discount applied to your energy bill early October 2023 and 31 March 2024 if you're eligible.
The Cold Weather Payment is available to some people if the average temperature drops below zero degrees celsius for 7 consecutive days.
Bright Green Homes project
The Bright Green Homes project can support eligible Bristol residents to install energy saving measure to their home, including cavity wall insulation.
Water meters
With a water meter you only pay for what you use, so you can take full control of your bill. You're also more likely to reduce your water use, helping the environment.
Switch to a water meter for free on the Bristol Water website.
Welcoming Spaces
The Welcoming Spaces network was set up in October 2022 to support residents over the autumn and winter.
However, many of the spaces are still continuing to operate and are ready to give you a warm welcome.
You can sit, socialise with others, take part in activities and access support.
Find your nearest Welcoming Space.
Support the Welcoming Spaces network. We'd like more venues and organisations to become Welcoming Spaces.
You can:
- register to be a Welcoming Space
- find out about funding
- find out how else you can support the Welcoming Spaces network if you haven't got a venue
There are a number of spaces open or holding activities from 24 December 2024 to 2 January 2025 inclusive.
Winter opening times
View the pdfwinter opening times (pdf, 163 KB) to find out what's happening over the festive period.
The opening times may change, and we advise that you contact the organisation or check their website in advance to confirm these times.
Food
There are organisations and schemes across the city that can help you get food.
If your child gets free school meals, you can find your local Holiday and Food (HAF) where your child can take part in activities and get free food from Your Holiday Hub. Find out how to access free school meals.
Visit the Family Action FOOD Club website to find your local club and access food at a low cost (a bag worth £10 to £15 for £3.50). Or email Bristolfoodclubs@family-action.org.uk for more information.
Visit your local food bank websites for information on how to get food parcels if you're eligible:
Local crisis and prevention fund can make food bank referrals.
Find simple recipes for cheap and healthy meals that you and your kids can cook together on the Feeding Bristol website Go to https://www.feedingbristol.org/ (opens new window), available in 16 different languages.
Email info@feedingbristol.org to find out about what community services are available in your area.
Visit your local community centre to ask about food services in your neighbourhood.
Visit the Too Good to Go website to find out how you can buy food from cafes, restaurants and shops at a reduced price, when it hasn't sold in time.
On the Olio website you can find people giving away free food to their community.
If you're more than 10 weeks pregnant or have a child under 4, you may be eligible to get help to buy healthy food and milk with the NHS Healthy Start scheme.
Benefits, financial help, and managing debt
Use our benefits calculator to find out if you can claim benefits. If you are on a low income and need financial help, you may be eligible for benefits and financial help.
If you're going through a one-off crisis and need emergency help, you can apply for support from our Local Crisis and Prevention Fund. It includes small emergency payments for:
- food
- new or second hand household goods
If you're struggling to manage your money or have debt problems, visit our money advice page for information on funds, benefits and support available.
There's also a useful budgeting tool on the Citizens Advice website.
How to get advice
There are advice agencies in Bristol that offer free, individual and confidential legal advice on:
- debt
- welfare benefit entitlements and appealing welfare entitlements
- employment
- housing
- immigration
Find an advice service near you and how to contact them.
Other places to find information and help
There are also national helplines that offer advice on debt management and welfare benefits:
If you're more than 10 weeks pregnant or have a child under 4, you may be eligible to get help to buy healthy food and milk with the NHS Healthy Start scheme.
Before you look at borrowing any money, check the moneylender is registered. Report an illegal moneylender, also known as a loan shark, on GOV.UK.
Housing
We can give advice, support and guidance if you're having difficulty paying your rent or mortgage.
There are organisations in Bristol offering help and advice in Bristol related to housing:
- Shelter Bristol
- Bristol Law Centre
- Housing Matters (drop-in advice sessions available)
- Citizens Advice Bristol
Paying your rent
You may be able to get help with your rent if you:
- are on a low income
- don't already get help with housing costs
Most working age people on a low income who are renting privately, from the council, or a housing association need to make a Universal Credit claim. If you need help claiming Universal Credit you can visit the Citizen Service Point on Temple Street.
Some people might need to claim Housing Benefit rather than Universal Credit for help with housing costs, for example:
- people of pension age
- people placed in temporary accommodation by the council
- people living in a hostel or supported housing
Our Housing Benefit section gives support with claiming and changing your circumstances.
If your rent is more than you get for your Universal Credit or Housing Benefit, you can apply for a Discretionary Housing Payment. There are limited funds available. Applications will be prioritised and may only be made for 3 months.
Find out what to do if you're a council tenant and having problems paying your rent or you're in rent arrears.
Paying your mortgage
Get advice if you're struggling to pay your mortgage and are in arrears.
Homelessness
If you're homeless or worried about becoming homeless, visit our homelessness advice page.
There are night shelters and advice for people currently rough sleeping.
If you're at risk of sleeping rough, the Outreach Team run by St Mungo's may be able to help you find somewhere to stay.
There are other organisations in that might be able to help you with your housing situation:
- Shelter Bristol can give practical and legal advice on your housing situation
- Next Link can help women and children find refuge and domestic abuse services in the area.
- ACFA has information about all the advice centres in Bristol
- Bristol Mind is a mental health charity that can give you information, advice and counselling
- SARI can help you if you're a victim of a hate crime
Move in, Move on, Move up is a service from One Front Door for anyone with a history of rough sleeping or living in temporary or unsettled accommodation. They give one-to-one support to help people get a job and earn more money.
Mental health and emotional wellbeing
Every Mind Matters give expert advice and practical tips to help you look after your mental health.
If you're feeling stressed, anxious, tense or depressed and find that these feelings are impacting your relationships, work or life generally, talk to your GP. There are therapies and other treatments which can help.
If you do not have a doctor, NHS 111 can put you in touch with one and provide further information or advice.
If you're in a crisis:
- Call 116 123 for the Samaritans
- Text SHOUT to 85258
- Call your GP for an emergency appointment
If it's not an emergency:
- Well Aware is an online guide to health, wellbeing and community services in Bristol, South Gloucestershire, Bath and North East Somerset
- Bristol Mind has an information line on 0117 980 0370 between 9.30am to 12:30pm, 3 days a week
- MindLine is a listening service on 0808 808 0330 between 7pm and 11pm
- NHS Talking Therapies is a free service for people experiencing depression, anxiety, post-traumatic stress disorder, excessive worry or low mood. Call Vita Health Group on 0333 200 1893
- Second Step provide mental health and wellbeing services to help people take the next steps in their recovery. They provide practical help and emotional support tailored to each individual
- Changes Bristol provide free peer support to any adult suffering from mental distress. This includes weekly in-person and online support as well as a telephone befriending service
- Off the Record provide a free and confidential support for young people aged 11 to 25 years in Bristol
Employment and skills
You may be thinking about getting a new job or developing your skills.
One Front Door can help you find work and training. They give priority to unemployed residents. Call them on 0117 922 3440 from 9am to 5pm, Monday to Friday or email onefrontdoor@bristol.gov.uk.
The Ways2Work Network is a community of employment support and training organisations sharing information about opportunities to help you find work.
Future Bright offers free, one-to-one coaching and support to help you take your next step at work.
WorkWell can help you if you are recently unemployed or at risk of losing your job through your health. They can support you to gain employment or stay in work whilst managing your health condition.
Bristol Community Learning offers free courses to improve your confidence and skills for life and work, including:
- English
- maths
- digital skills
Thrive at Work provides free tools and resources, including free e-learning, to help create a mentally healthy workforce and mentally healthy workplaces.
Clean Slate can help people find new, better paid or extra work. They also help people on low incomes or facing challenges in life to become better off.
Employment and financial support
Find information about employment and financial support on GOV.UK:
Additional advice for older people
- call the Age UK Bristol helpline on 0117 929 7537
- visit the Age UK Bristol website
Financial support
Additional support for disabled people
Benefits
If you're not getting benefits:
- use a benefits calculator to check if you can claim
- call 0808 278 7957 to speak to a trained adviser
Council tax disabled band relief
If you live in a property where changes have been made to help a disabled child or adult who still lives there, you can apply for disabled band relief.
Disabled people's and carers' benefits and support
Find out if you're eligible for benefits if you're a disabled person or a carer.
Get advice with all disability-related matters from WECIL Navigators:
- visit the WECIL Navigators website
- email them on navigators@wecil.co.uk
- call 0117 947 9919
Cost of Living payments scam
There are people attempting to get personal information from customers by sending out texts suggesting that customers are eligible for Cost of Living payments.
If you've had a message asking you to apply or contact someone about the payment, this might be a scam.
If you're eligible for Cost of Living payments:
- you'll be paid automatically
- you do not need to apply for payment
- you do not need to call or speak to anyone
The payment is automatic. DWP will never ask for personal details by text or email.
Visit the government website:
Help and support for Bristol's Clean Air Zone
Bristol's Clean Air Zone is now in operation. No vehicle is banned from driving in the zone, but the most polluting vehicles have to pay a daily charge to travel within the area.
Find out if you will be charged to drive in the zone using the Government's online vehicle checker.
Support is still available if you're affected by the Clean Air Zone.
Financial support to replace vehicles
We're offering grants and loans to help people and businesses that need to replace vehicles that don't meet the zone's emission standards.
Clean Air Zone exemptions
There are exemptions for some patients and visitors to the Bristol Royal Infirmary (BRI) complex.
If you need further support or have questions, email cazsupport@bristol.gov.uk.
Free active travel offers
We have secured over £5.9 million to help people to make their journeys more sustainable.
Active travel:
- helps to keep our air clean
- can help us feel good and improve our mental wellbeing
Working with WEST (formerly Travelwest), active travel offers include:
- bike and e-bike trials for up to one month
- adult cycle training to help build your confidence
- train vouchers
- taster bus tickets
- enterprise car club credit
- a free travel planning session to help you explore all your options for your regular journeys
Children, young people and families
Free childcare for two-year-olds
If you're a parent or carer of a two-year-old and you meet the eligibility criteria, your child could receive up to 15 hours per week of free childcare and early education. Find out if you're eligible and apply for a place.
15 and 30 hours free childcare for three- and four-year-olds
All three- and four-year-olds in England are entitled to 570 hours free early education or childcare per year.
Tax-free childcare support through the Childcare Choices website.
Find out more about tax-free childcare on the government website.
Your Holiday Hub
The Your Holiday Hub (YHH) programme runs over the winter, easter and summer holidays for families with children and young people in reception to year 11 who recieve benefits related free school meals.
Fully funded places are available for children and young people who are eligible and in receipt of free school meals, at a wide range of exciting venues across the city.
Family Hubs and Bristol Children's Centres
Family Hubs offer information, advice, and help to all families in Bristol. They run activities and support you and your family to access services and information both in-person at our Family Hub centres and online.
Children's Centres provide a welcoming place to connect with other families and to get information and advice from a range of services.
Help to buy food and milk
If you're more than 10 weeks pregnant or have a child under 4, you may be eligible to get help to buy healthy food and milk with the NHS Healthy Start scheme.
Support your community
Donate to the Local Crisis Prevention Fund
Some people have asked if they can make a financial contribution which will go directly to support those most impacted.
Find out how to donate to the Local Crisis Prevention Fund.
Volunteer
There are lots of opportunities to help in your community.
Can Do Bristol's Cost of Living Community Response Campaign connects people with cost of living-related volunteering opportunities.